Our exclusive keynotes will offer actionable insights into advancements in Customer Experience, IT Service Management, and Sales & Marketing, and shed light on how the Freshworks Neo platform can help you in the connected era. Our exciting speaker line-up includes Freshworks CEO, Girish Mathrubootham and best-selling author, Nathan Latka.
The schedule can be updated up until the event, so check back often and opt in to receive notifications. All signed-in users can bookmark events.
In this video we will show you how Freshworks CRM allows you to create and manage segments from within one single tool via one unified user experience. This is different from many legacy CRMs that require their users to create and manage segments outside the CRM. This leads to siloes … both from an organizational as well as data standpoint.
What we will show you in this video is how Freshworks CRM makes sales organizations not only more productive but also more predictable.
Are you exhausted performing routine, repetitive tasks? Accelerate your digital transformation journey with unified service management and IT process automation. Watch this video to get hands on tips to enhance IT team’s productivity using Freshservice Orchestration Center.
In this inspiring session, Mariano Bañón, Global IT Transformation Program Manager for Webhelp shares his experience with Freshservice. As Global IT Program Manager, Mariano is leading an IT Transformation program in Webhelp, with more than 60.000 employees, to simplify processes and technology and one of the initiatives under the program is to rollout Freshservice across the different regions and shared services. He explains how and why did the company made the decision of shifting their IT support strategy, and the challenges that the team has faced along the way.
Our CRM solution evolves from Freshsales to Freshworks CRM to bring clarity to the explosion of customer data. It elevates the value of CRM to the growth tool of choice for sales and marketing professionals. Our newly released Customer-for-Life Cloud amplifies the power and value of our Freshsales and Freshmarkter products. This session provides insights into how Freshworks CRM delivers more exponential value to existing customers and the tools we have in place to accelerate your time to value.
Self-service adoption has always been a challenge for every organization. Employees are often on the go and expect technology to serve them in the channel where they work. Tune in to our session to listen to how Maximus successfully implemented certain tools to provide a great employee experience.
Dave Chappelle once said, ”Modern problems require modern solutions.” Well, we agree with Dave on this one. Team collaboration is an important yet complicated part of all of our work lives today. In this video, we will showcase how the Neo Collaboration Platform is powering integrations that make it easier for you to collaborate with your teammates across your favorite Freshworks products and other popular collaboration tools such as Slack and Microsoft Teams.
Managing call volumes have always been a top priority to customer facing teams like support, sales & for any business looking to handle their everyday business communication over the phone. Phone agents are the key stakeholders nurturing a loyal customer base with engaging conversations everyday. Enabling these agents to do their jobs better, solves most of the challenges of setting up a successful business phone team. Freshcaller has deduced the right set of features to compliment every agent’s efficiency. Here’s a video of how each one of you can gain the most from it & share it with your extended team of phone agents.
Working without data is like trying to create bricks without clay (you can’t). We built Freshworks Analytics so that you can get access to insights across the customer lifecycle easily without having to rely on a data analyst or take a course to use a BI tool. Watch this video to find out how you can get your job done (pulling up data in a fast, accurate manner) easily and focus on the stuff that really matters - creating moments of wow..
Security is important but so is your time! With Neo identity, we want to make it easy for you to securely manage your users and accounts. In this video, we will show you what are the various security controls we offer and how you can customize it to suit your security needs
Planning and preparing to handle serious incidents or disasters is critical for any business. Knowing how to continue operating efficiently within a reasonably short period is the primary goal of Business Continuity. Join this session to get insights on how CIOs can leverage people, process, and technology to future-proof service management in the next normal.
Freshsuccess is a customer success solution that helps companies prevent churn, boost up-sell or cross-sell, foster advocacy, and maximize value delivered to customers. Aimed at Customer Success Professionals and Account or Relationship Managers in B2B businesses, Freshsuccess is part of the Freshworks CX product line In this session, Craig Soules, Director of Product Management for Freshsuccess, walks you through the newest innovations in the customer success space.
Thanks to the rise of the on-demand economy, customers today are used to a one-click seamless and effortless experience. This ‘always-on, always connected’ customer expects the same or similar level of customer support from service organizations like, say, a healthcare business or a HVAC service provider. But, there are many barriers that businesses face in meeting these new customer expectations which in turn affects their advocacy metrics such as CSAT and NPS. The best way to address this is by providing proactive service. In this session, we explore the challenges faced by service organizations and how they can overcome this by enabling their agents — whether behind a desk on in the field — to provide proactive support, and as a result bolster their advocacy metrics.
There are known knowns, known unknowns and unknown unknowns. We’re in the business of building a platform that empowers customers to make the Freshworks products their own so our main job is to grapple with the unknown. In this session, we dive deep into our strategy, custom objects, and what the Freshworks platform brings to this table.
Learn how Pharmeasy leveraged Freshworks Omnichannel platform for increased customer satisfaction?
ESS is a leader in the K-12 staffing space. Their team serves over 3.5m students with a pool of 60k substitute and permanent employees across 28 states. Learn how ESS scaled their customer support, elevated their customer experience, and increased operational efficiency through their partnership with Freshworks.
WaFd Bank is a local bank with over 200 branches in 8 states. Their journey with Freshservice began more than three years ago and wow, wait until you hear about the progress they have made since the beginning of their implementation. In the present day, almost every single internal support group is now managing their day to day with Freshservice. Watch this video to hear more!
Watch how a small community-based not-for-profit organisation scaled their IT support with Freshsevice to aid across requests, asset management and HR.
Freshservice allowed the team to create more visibility for management through readily avaible reports.
Craveable brands represents 200+ restaurant franchises of Red Rooster and Oportos. With the help of Freshservice they were able to bring all their tickets into one place and showcase the impact of the IT team on the business.
CCL stepped up as a leader in innovation in the public sector adding Freshdesk and Freshchat to its tech stack in a response to COVID
Delivery Hero SE is a European multinational online food-delivery service based in Berlin. The company operates in 40+ countries internationally and coordinates a fleet of thousands of riders to ensure your food order is delivered on time. In this session you will learn about how Delivery Hero uses Freshchat to manage its fleet operations smoothly.
Sie haben unzufriedene Kunden und möchten genauer verstehen was diese brauchen, um glücklich zu sein? Sie haben das Gefühl ihre Firma sollte kundenzentrierter werden, um mehr Erfolg zu erzielen? Es hat sich bereits herauskristallisiert, dass herausragende Kundenerfahrung ein wichtiger Erfolgsfaktor ist. In dieser Session werden Tipps, Beispiele aus der Praxis diskutiert wie man CX verbessern kann.
Sind Sie verantwortlich für den Kundenservice in Ihrem Unternehmen? Wünschen Sie sich ein Service-Team, das genau weiß, was die Kunden erwarten und das jeden Tag engagiert daran arbeitet, den besten Service zu liefern? Im Vortrag geht es um die Service Prinzipien und darum, wie Verantwortliche es schaffen können, ohne starre Regeln und Richtlinien eine Serviceorganisation zu gestalten, die Service liefert, den die Kunden lieben.
Die japanische Tadano Ltd. ist einer der weltgrößten Hersteller von Hydraulikkranen mit Sitz in Rheinland-Pfalz. Diese Session gewährt Ihnen wichtige Einblicke in die Prozesse, wie Sie im Unternehmen Freshservice einsetzen – und damit eine erfolgreiche Abwicklung von ITSM-Abläufen sicherstellen können.
Expérience collaborateur : 5 questions clefs pour prendre le bon virage pour 2020
In this inspiring session, Mariano Bañón, Global IT Transformation Program Manager for Webhelp shares his experience with Freshservice. As Global IT Program Manager, Mariano is leading an IT Transformation program in Webhelp, with more than 60.000 employees, to simplify processes and technology and one of the initiatives under the program is to rollout Freshservice across the different regions and shared services. He explains how and why did the company made the decision of shifting their IT support strategy, and the challenges that the team has faced along the way.
L'expérience client ne suffit plus ! Pour créer une relation plus forte avec vos clients, vous devez leur raconter des histoires marquantes. C'est en touchant leur cœur que vous serez plus facilement présent dans leur esprit. Patrice Laubignat est un expert du Marketing émotionnel. A partir des exemples les plus marquants de ces dernières semaines, il démontrera l'importance des belles histoires, et vous donnera les meilleures pratiques pour vous démarquer en faisant vivre des expériences inoubliables.
It is time for a CX refresh. The future of customer experience is one in which companies feel the sense of urgency of the rising expectations of customers. Whether in B2B, B2C or B2me. Together we explore the five common mistakes when it comes to customer experience management and practical strategies to overcome them. Expect best practices for inspiration and practical methodologies to implement and scale your CX results across silo, bottom up and top down to engage the whole organization for CX success.
Learn how Blackbuck, who have built India's largest trucking network uses Freshworks to create an efficient and seamless experience for shippers and truckers.
Learn how India's fastest growing eyewear company and largest eyewear company online, Lenskart is able to provide Omnichannel Customer Engagement using Freshworks.
Successfully executing a Digital Transformation strategy requires fundamentally shifting key operations and value delivery for customers. In this panel, hear how manufacturing leader, Dwyer Instruments - approached the brewing need for Digital Transformation and what sparked their partnership across the Freshworks platform.
Randstad is the largest recruiting agency in the world. Their partnership with Freshworks and global implementations of Freshdesk and Freshservice have allowed them to continually improve operationally as an organization. Watch this video to hear how Randstad has evolved with Freshworks over the years.
A panel discussion with the Digital Customer Service team at Discover Financial Services about their challenges and priorities in the Customer Experience (CX) side, and how Freshdesk has been helping them meet their goals.
Learn how Powerschool, the world's leader in K-12 software built a Freshservice help desk that the whole company can use to deliver a fantastic employee experience.
A successful ITSM implementation is built with the future in mind. Join our discussion as RingCentral, the world's leading provider of global enterprise cloud communications and collaboration solutions, sits down with Freshservice to discuss their implementation from a legacy provider to Freshservice.
Freshservice won the right to become Stitch Fix's ITSM solution a few years ago. An important building block of their vision for the IT department. Today, Freshservice is supporting/enabling several different functions, including Facilities, HR, Security/Incident Management, Vendor Reviews, Engineering etc
Customers today expect your business to be available on familiar channels like WhatsApp, Apple Business Chat, and Facebook Messenger. While this makes it convenient for customers, things can get complicated for agents. With Freshchat, it doesn't have to be. In this video for support agents, you will learn how to respond and manage conversations coming in from multiple channels efficiently, making the support experience convenient for both agents and customers.
Since February 2020, the travel and hospitality industry has been dealing with overwhelming contact volumes, anxious customers, and a fall in staffing. Join Marloes Vierhout, Director of Customer Care Business Support at Travix, a global online travel agency, as she talks to us about how her organization’s investment in automation-first customer service ensured endurance as they navigated the new normal.
Sodexo Benefits and Rewards Services, a French company, partners with companies to build within and beyond the workplace distinctive Employee Experiences and seamless Mobility and Expense Management solutions. With a presence in over 34 countries across Asia, Latin America, Europe, and Africa, Sodexo Benefits and Services Rewards aims to bring local flavor to all its customers: 470 000 B2B Clients, 35 Million Consumers, and 1,300,000 affiliated merchants. Join Thibault Guerard, Vice-President Customer Experience and Care, as he talks about how Sodexo has evolved through the crisis to bring better customer experience to countries that need it.
Jewelry is meant for special occasions, and often customers want to feel the product before they make that special purchase. That's why Blue Nile has to work harder than most in making their online jewelry business a success. Join Michael Hopkins, VP Sales and Service at Blue Nile, as he shares the secrets to CX at Blue Nile and how they translate special, once-in-a-lifetime shopping experiences to the online world.
Thousands of customers have adopted AWS Lambda serverless computing service to simplify complex deployments, accelerate time to market and deliver on-demand scaling. Join this session to hear from AWS and Freshworks leaders on how you can leverage AWS Lambda to create seamless customer experiences.
What does the future of customer experience look like? We've conducted a survey of 1,500 customer service leaders around the world to understand what changes they've seen in the last 6 months, and what they think the future looks like. The topics we'll cover include: - The adoption of a hybrid work model - The need for organizations to be remote-ready - The increasing importance of meeting customers where they are - The role of technology in CX
Freshworks is building the world's most complete customer engagement platform, with a product strategy of both breadth and depth. In addition to core functionalities such as case management, knowledge base, and more in an all-in-one SaaS solution, we are aggressively pursuing a product add-on strategy with innovations in Advanced AI, Bots, Field Service Management and Customer Success. With Freshdesk Omnichannel and Freshsuccess, along with the newly launched Freshworks CRM, we offer the most comprehensive CX solution for the entire customer lifecycle, from acquisition to support to retention. In this roadmap session we will highlight key product strategies on our CX roadmap.
With growing customer expectations necessitating faster, personalised experiences on one side and the need to control expenditures on the other, companies have it tough. The impact of COVID worldwide and new work patterns like remote working have resulted in a rise in customer support volumes on digital channels, decreased agent productivity and more challenges in onboarding employees. How are some new-age companies using the power of AI to deal with these issues? In this session, you’ll hear experts from Freshworks share real-world lessons gleaned from thousands of customer interactions.
Consumers have rapidly adopted new digital channels in their everyday lives, transforming their expectations on how to engage with brands. Today, companies that provide the best customer experience are those that have embraced an omnichannel approach. In this session, we’ll share our strategy and best-practices for omnichannel transformation, and what a seamless omnichannel experience looks like for customers, agents, and support managers.
Forward-looking organizations are increasingly adopting a Conversational CX model. Conversational CX blends the power of asynchronous messaging with AI chatbots, making support convenient for customers and scalable for organizations. All this, while maintaining a personal one-on-one experience. Conversational CX equips organizations to deal with the surge in demand for digital engagement. In this session, we’ll take you through: - How Conversational CX serves as a transformational accelerant to future-proof an organization’s customer engagement model. - An assessment framework to diagnose ‘conversational’ maturity and competency levels for your contact center. - Practical steps and best practices regardless of the level you are at today.
Legacy systems impede businesses from delivering fast customer response and proactive support. In this session, Springer Nature, a global publishing company, will share how they transformed customer experience by embracing a modern SaaS solution. Springer Nature implemented Freshdesk to deliver customer support for thousands of customers and leveraged the Freshworks Neo slack integration to connect internal teams and customers at a global scale.
For account managers and customer success professionals in B2B companies, reducing churn and fostering advocacy with a proactive support strategy is key for long-term revenue health. By integrating customer data streams from multiple sources, it is now possible to create customized churn detectors that serve as an early-warning system. For this, organizations must adopt a structured approach to data integration and the templating and automation of account health in their Customer Success or Account Management functions. In this session, we'll propose the Freshsuccess Customer Success Maturity Framework (CSMF), which offers a practical approach to maximize customer lifetime value.
Stress, anxiety and burnouts are a stark reality in customer service, especially in 2020 - but they don't get the attention they deserve. In this session, we will be speaking with Support Driven, a community made up of over 500 customer service professionals, and Andrew Navin, Director of Customer Support at Freshworks, to understand how they tackled the issue of mental health within their teams, and what practices they put in place to support their agents. Find out why mental health is important now more than ever, and what you can do to boost employee morale and motivation in your organizations.
E-commerce businesses everywhere are gearing up for the festive shopping season - refining their processes, hiring new staff, and stocking up for the expected surge in demand. AI-powered chatbots are a great way to engage with customers instantly, deal with routine queries and free up your agents' time to deal with more complex issues. In this session, get a view of the different ways customers are using AI bots for CX. Vijay Shankar takes you through how e-commerce businesses worldwide are using bots to personalize support for customers and make agents more productive. See how real businesses are leveraging bots and Freddy AI for CX to offer stellar customer experiences.
Micah speaks with key members of the Support Driven Community, Jason Pearson, Head of Product Support at Figma, and Jeff Beaumont, Senior Manager of Customer Success Operations at Gitlab, along with Manoj Paulraj, Head of Support for Freshchat by Freshworks. They will discuss how you can quantify the business impact of customer support and make it a top investment priority for their management.
Modern problems require modern solutions. Join Nedahl Schroeder, Digital Product Owner at HomeChoice, in this session on how the business drove revenue through modern messaging channels, such as WhatsApp and Facebook Messenger, to achieve 10X growth. From handling high volume on inquiries to reducing undelivered goods, learn how HomeChoice leveraged Instant Messaging channels to assist both customers and their internal staff to scale across their business.
Planning and preparing to handle serious incidents or disasters is critical for any business. Knowing how to continue operating efficiently within a reasonably short period is the primary goal of Business Continuity. Join this session to get insights on how CIOs can leverage people, process, and technology to future-proof service management in the next normal.
At Freshservice, we craft our roadmap following the industry trends, growing customer needs, and technological advancements to be closely aligned to your business goals. Join us to get a peek at how Freshservice is going to evolve in 2020 and beyond, aiming at your success in the future.
IT Operations managers struggle with fewer resources to manage heterogeneous IT environments that include cloud infrastructure and 3rd party applications. Automating your repetitive IT operations is key to free up your workforce to focus on strategic work. Join this session to understand workflow-driven orchestration approach to boost productivity and drive service agility for your business.
IT Service Management (ITSM) is experiencing a paradigm shift in strengthening and forging relationships among stakeholders. During this process, Freshservice has evolved from a relevant player to a business partner. Please join us to learn our new capabilities that augment IT Operations Management (ITOM), introduce Virtual Agents and redefine Project Management.
AI is expected to transform every dimension of the human experience, including the way we work. Leading CIOs today are using advancements in AI technologies like Virtual Agents to transform employee experience with IT. Join Nishant for an exciting session in which he will share trends, business benefits and best practices from real-world implementations of ITSM Virtual Agents powered by AI.
Today ITSM and project management tools are forced together with a broken integration, and most tools available in the market are not optimized for the new world of agility and modern DevOps practices. Join this session for an exclusive preview of modern project management tailor-made for IT teams.
In this session, we go behind-the-scenes to reveal how to optimize service operations for COVID-19 & beyond. Know about the latest trends and gain practical insights into IT operations management from experts.
In this session, we separate what's real from the hype when it comes to AI in ITSM. Learn how right-sizing AI initiatives can make a tangible impact on your IT service experience.
In this session, we discuss the big shift in IT asset management, courtesy remote work. As flexibility and access become increasingly important, learn how the cloud can help you win.
This session discusses a three-pronged approach that IT teams can take to ensure a safer and superior return-to-work experience.
Organizations worldwide are updating their service desk capabilities to cater to the IT and non-IT requests of their employees so they can be as productive remotely as on-site. Join us for this session as we discuss the importance of enterprise service management and how IT teams can develop and deploy enterprise service management at scale.
This year, Freshservice is entering the world of operations management. Join our session to learn how various components of operations management seamlessly work with our ITSM modules to provide visibility on your IT infrastructure, ensure business availability, and elevate the overall service management experience.
Legacy CRMs with partially integrated systems make for data-dumping grounds fraught with inconsistencies, lack of insights, and fragmented views of the customer. Teams are burdened with manual data entry, leading to low CRM adoption, low productivity, and unhappy work environments. As a result, customers have poor experiences as both sales and marketing work with dated, incomplete, and incorrect information. We have the solution to this: Freshworks CRM. This AI-powered platform helps businesses unify their internal silos and deliver personalized experiences across marketing, sales, and service at scale. Tune in to experience how Freshworks CRM delivers the future of customer engagement.
Freshworks CRM is the world's most complete customer relationship management solution. The platform is every salesperson's and marketer's dream come true, allowing for attracting prospects across channels, engaging with them to win deals, and even nurturing them. In this session, the product team will discuss key capabilities such as SFA, Marketing Automation, AI, Analytics, Chat and Caller.
Unleash the power of Freddy AI. Shape the winning behaviours of your team and guide them to achieve success. Analytics is no longer about discovering insights from data of the past but about opening windows of opportunities into the future. Modern enterprises rely on AI-powered actionable insights to drive better outcomes. Freshworks CRM, powered by Freddy AI, delivers a layer of advanced AI capabilities on top of sales and marketing workflows, empowering companies to deliver individualized and predictive customer experiences. Powered by advanced machine learning, natural language processing, and predictive analytics, Freddy helps teams prioritize deals, recommends how to engage with potential customers, and assists in dynamically reviewing pipelines by suggesting the next best actions.
What do high-performing sales teams have in common that others don’t? Findings from our recent study with the Harvard Business Review Analytic Services reveal that there is one key ingredient that matters - happiness levels of teams. Happier sales teams deliver superior performance. In this session, you’ll gain insights into how to build a happy sales team and the crucial role of CRM in the team’s happiness.
Sales leaders experience dissatisfaction with their CRM after just 2 years. The two big reasons they cite are managing data quality and a complex system with unnecessary features. This is compelling them to switch, finds Forrester Research. So what are successful sales leaders doing differently? Join the session to get detailed insights.
The era of infinite computing has arrived, wherein the platform no longer poses a limitation on the software’s possibilities. This session covers key market trends for SaaS platforms from building cloud native apps to low code automation to democratized AI. With the right platform in place, the future is now.
Freshworks delivers a modern, intelligent, enterprise-class platform with flexible, extensible building blocks and powerful out-of-the-box capabilities for customers and developers. Learn how you can plug and play the best of breed platform technologies into your ecosystem.
In the modern age, customers need to establish and manage messaging communications across multiple channels (e.g., Whatsapp, Slack, Teams, SMS) and enable efficient routing of messages. Learn how to build effective omnichannel experiences for your customers with the Freshworks platform.
Developers need rapid tools and self-service components to build apps and customizations, which are secure and scalable. Discover a developer platform that empowers serverless architecture, delivers low code automation, and provides tool kits that enable developers to build applications rapidly. It's time to stop worrying about provisioning or maintaining infrastructure and start building your fabulous apps of tomorrow.
Align your team collaboration experience with customer use cases and workflows. Learn the benefits of context-based collaboration across Freshworks products and experience integrated communications with 3rd party collaboration providers such as Slack, MS Teams, etc.
Leverage data and make business-critical decisions across your customer lifecycle, with unified analytics. Whether it’s through curated out-of-the-box reports or custom reports built for your specific requirements, unearth insights, and incorporate data into your everyday decision-making process.
An increasing trend for mobility and BYOD drives the need security without compromising usability, productivity, and convenience. Unified Freshworks Experience delivers security without compromising user experience. Learn how you can centrally manage and securely access your Freshworks accounts from anywhere, from any device, and seamlessly accomplish your goals.
The Unified Customer Record (UCR), Freshworks' native CDP, provides a 360-degree view of the customer enabling contextual & predictive engagement. It allows data sharing across multiple services and customer accounts to provide a unified view of customer information. Join this session to learn about how Freshworks Neo UCR delivers seamless experiences to Freshworks CRM customers.
Freshworks CEO & Founder, Girish Mathrubootham, welcomes you to Refresh, our annual global user conference of leaders who are putting their employees and customers first. In his keynote address, Girish will feature inspiring customer stories that have fueled employee productivity and created customers for life in a year like no other. He'll unveil new products, provide a snapshot of where Freshworks is today and share a few surprises along the way.
Freshworks Chief Product Officer, Prakash Ramamurthy, highlights our latest CRM, CX, ITSM and platform innovations and demonstrates how you can gain even more value from your Freshworks solution. Join this information packed session to find out what's new on the product front and how you can put the latest tech to immediate use to energize your employee and customer experience.
Best-selling author Nathan Latka explores five unique ways in which companies are acquiring customers today. He'll provide insights from interviews with SaaS CEOs and share how they are navigating the new normal. This informative keynote address will provide you with specific actions that can help you boost your sales and retention efforts.
In this new enterprise software era, a platform is an essential part of a business’s software stack driving both employee and customer experiences. Cloud excellence, business-IT fusion and continuous intelligence with AI are key imperatives driving platform Innovation in modern times. Join this session for an engaging conversation on building a culture of innovation and the benefits of a modern and intelligent platform.
Freshworks Marketplace is the one-stop-shop solution for customers to easily browse, try, and install trusted applications with one-click. In this video, we will explain what our marketplace offers in terms of diversity of apps and how easy it is for you to discover and evaluate the app that enhances your Freshworks products' experience.
To keep up with the evolving landscape of service management, modern CIOs are continuously finding ways to transform their IT with advanced technology. Watch the video to understand what service management looks like for modern CIOs.
The shift to remote work has been expedited in many organizations. With the right service management strategies, this transition can be more predictable, frictionless and effective. As we soldier on to an era in which remote working is widely practiced, here are 4 ways to bolster your service management while supporting employees wherever they are.
ITSM and ITOM are both aimed at to deliver superior end-user experience and remarkable quality of service. With growing complexity in enterprise infrastructure and ever increasing customer expectations, it has become inevitable for ITSM and ITOM to operate together for success.
Today’s touch of digital transformation is a game-changer for businesses and their employees. Introducing Freshservice as an organization’s right choice that can help them charge their employees to be 100% productive.
IT Teams spend a huge amount of time and effort to build self-service portals. But employee adoption has been a huge challenge! IT support should be delivered in collaboration channels like Slack and Microsoft Teams, where employees live and work. Join this session to find out how Virtual Agent can be leveraged to provide instant and round-the-clock support to employees.