Frequently asked questions


What is Refresh 20?

Refresh 20 is our Virtual global conference, that promises to be a medley of a curated content hub, to which you will have exclusive access once registered. Our event will include a community of inspirational influencers, thought leaders, star customers, analysts, and partners to support and celebrate the evolution of customer experience along with you.

Is there a hashtag I can follow and use for everything related to Refresh 20?

Yes, follow #Refresh20 for all our social media updates.

What time should I log-in?

To suite the global nature of the event, Refresh will be launched on the following timezones
  • North America - 9AM PST on 27th Oct, 2020
  • Australia and New Zealand - 9AM AEST on 28th Oct, 2020
  • India, Middle East and Asia - 9AM IST on 28th Oct, 2020
  • Europe and United Kingdom - 9AM GMT on 28th Oct, 2020

Registration & logistics

Where can I register for the event?

You can register at our registration page on the website by simply entering your details and track preferences. Here’s the link to register -

How much are the passes for Refresh 20?

We understand that this is a trying time for us all, which is why your pass for Refresh 20 is on us! You can go ahead and register for free.

Where can I get my pass for the event after registration?

You will receive an email on your registered email address with your Refresh 20 log-in details, and a quick and easy to login guide to the Refresh portal where you can access all our content!

Event portal

Where is Refresh 20 happening?

We’ve partnered with a virtual event host, Pathable to give you a great experience.

How do I log-in to access the Refresh 20 content?

You will receive all the required information along with a quick guide to accessing the portal via your registered email address.

Whom do I contact if I have more questions?

Please reach out to us at if you have any further queries.