Welcome to Refresh,

Freshworks’ virtual
global conference!

This year, we’re delighted to bring you the Refresh experience in the comfort of your own homes and offices. After all, there’s nothing more important to us than ensuring that our attendees, partners, and employees remain safe.

We’re excited to present to you
Refresh 20 – virtually!

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In keeping with our previous user conferences, we will continue to build a community of inspirational influencers, thought leaders, star customers, and valuable partners to support and celebrate the evolution of customer experience. Our virtual event promises to be a medley of a curated content hub, to which attendees will have exclusive access.

Refresh 20 is the confluence of innovative forces that keep us rooted to our core belief: when it comes to delighting customers, Experience Matters. It is the one place where we showcase the most advanced solutions to cater to the changing needs of diverse businesses in the connected era.

Make the most of Refresh

Introducing regional stories!

We’ve designed a schedule just for you! Regardless of where you are located-Sydney, London, Jerusalem, or New Jersey-we’ve got you covered. Choose sessions that fit your calendar and create your own agenda. We’ve curated exclusive content for four regions: North America, Europe & UK, APAC & MEA, and Australia & New Zealand.

An international speaker line-up

To cater to the dynamic and global nature of the CX industry and users, Refresh 20 will feature some of the most popular speakers in each region as well as global customer champions from around the world. A truly ‘global’ way of sharing learnings and experiences.

Become a Freshworks
certified professional

Attend our masterclasses and become a Freshworks-certified professional through our various product learning sessions, practical how-tos, and scalable solutions. Sharpen your skills, elevate your career, and grow towards your professional goals.

You will have a variety of content modules to pick from. Engage in sessions on the latest trends and best practices in CX management, IT service desk management, Sales & Marketing and more.

Our content has you covered!

We know your time is precious! Which is why we will ensure all our attendees get exclusive access to our content for a set period of time and continue learning new industry hacks, tips and tricks. Don’t worry, your passes for Refresh 20 are on us – you can register for free!